Upon entering into a Business Agreement with Bojanala Tombstones CC you adhere to the following Terms and Conditions:
Ensure all Information given to Bojanala Tombstones is accurate and correct. Bojanala Tombstones will not be held responsible for any Costs as a result of Incorrect or Wrong Information given whether intentional or unintentional and the customer will NOT be entitled to any compensation or refund.
The legal person signing this contract will be seen as the Client of Bojanala Tombstones. Arrangements will only be made with the Client.
NO REFUNDS shall be offered at all. (where a service is deemed to have begun and is, for all intents and purposes underway)._____________(sign)
Once goods have been ordered by the purchaser such orders cannot be cancelled in any matter whatsoever.
Please ensure that you have received a Bojanala Tombstones Invoice and Receipt for all your payments.
Bojanala Tombstones will not be held responsible for any payments without a Bojanala Tombstones Receipt.
Cash Sales will lose their discount if not paid in full over three (3) months and will then be treated as a Lay Buy (T & C’s will apply).
Quotation prices are valid for Thirty (30) days only.
Lay Buy is valid for twelve (12) months. There after extra costs will be for the client’s own account.
Tombstones must be installed within one (1) year after buying (Storage cost levied @ R150.00 per day unless alternative arrangements were made with management)
No accounts will be posted, it is Your responsibility to pay Your own account.
All Tombstones and Accessories will remain the property of ‘Bojanala Tombstones until paid in full.
No Tombstone will leave our premises until paid in Full.
Granite and Marble are products of Nature, exact matching of colors and shades with samples can NOT be guaranteed.
We publish photographs of the completed tombstones on our website for marketing purposes.
Bojanala Tombstones accepts no responsibility whatsoever for Negligence, Debt, Omission, Contractual capacity or any other cause whatsoever attributable to Bojanala Tombstones.
Bojanala Tombstones neither has control or jurisdiction concerning the following and will not be held liable for Conflict within Family matters, Acts of nature, Sinking of grave, Vandalism, Statutory law and By laws at cemeteries, Abuse or Miss use of products, Malicious damage and all glass installed in tombstones carry No Guarantee.
No agreement varying, adding to, deleting from, or cancelling of any of these conditions, and no waiver of any rights under these conditions shall be effective unless reduced to writing and signed by both parties. No representations other than those included in this contract shall be of any force of effect unless reduced to writing and signed by both parties.
INSTALLATION
Permits are for the client’s own account and must be presented on the day of installation.
If you as the client fail to meet the Date of Installation of your tombstone as arranged by Bojanala Tombstones, You will not be entitled to a Refund. You hereby agree to the booking of the extended/ alternative date as communicated by Bojanala Tombstone.
If the installation was not cancelled Prior to the Delivery date, the Installation and Transport Fees will be paid by the client again calculated from the factory in Rustenburg.
An Extra Transport Fee, calculated at the current rate per kilo, will be paid by the Client, before the tombstone will be installed, if the Place of installation is further than specified on the Invoice/ Job Card.
Arrange your Unveiling After your tombstone has been installed.
No Installation of tombstones will take place when it is RAINING.
If the Client insists that the installation continues in the rain it will be completely at the Client’s own risk. Clients will be held responsible for all damages to Tombstones, Company vehicles and injuries to staff.
Should installation not take place due to any unforeseen circumstance like rainy weather, vehicle breakdowns, manufacturing defects you will not be entitled to a refund and Bojanala Tombstones will reschedule the installation date.
GRAVE SITE
Bojanala Tombstones will not be held responsible for incorrect sizes and grave numbers given by you as the Client and or cemetery, extra charges in this matter will be for the Client’s own account.
The Client is responsible for the cleaning of the grave, old foundations and rocks must be removed and the ground must be flat, level and clean. If the grave is not cleaned on the day of the installation the Client will be charged R3500.00 for Bojanala Tombstones to do the cleaning, alternatively Bojanala Tombstones have the right NOT to build your tombstone. All extra transport costs will be levied on the Client’s account.
GUARANTEE
There will be no Guarantee on any tombstone if there is not a ”A GRAVE STAND” around the tombstone confirmed with a Photo taken by Bojanala Tombstones.
Tombstones Installed outside the borders of SOUTH AFRICA, have no Guarantee.
Tombstones and Foundations installed and collected by the Client have no Guarantee.
We as the company reserve the right not to install the tombstone on a faulty foundation. A Installation and Transport Fee at current rate will be for the client’s own account before the next installation will take place.
There is no Guarantee on any Funeral stone, any Mistake and or Fault will be for the Client’s own account.
ALL GLASS WORK HAS NOT GUARANTEE
JOB CARD
150 Letters Free per tombstone, thereafter R4,50 per letter will be charged.
Spelling mistakes and or any changes not reflecting on the Job Cards after client authorization and approval will be for the client’s own account.
We use a General Font for Lettering on the tombstones.
We use our own Standard Sizes on tombstone granite parts, any other sizes as per the client, not reflecting on the Job Card will be for the client’s own account.
Files are kept for five (5) years.
COMPLAINTS
All complains should be lodged in writing on the Company Complaints form accompanied with a photo. Mistakes made by Bojanala Tombstones will have a 90 day period as agreed upon for correction.
You as the client give us permission to print our Name and Telephone number on the tombstone.
I,
(Name, Surname, ID No, Signature)
DECLARE THAT I HAVE READ, FULLY UNDERSTAND, AGREE AND ACKNOWLEDGE MY RESPONSIBILITY TO COMPLY WITH THESE TERMS AND CONDITIONS OUTLINED BY BOJANALA TOMBSTONES CC
THANK YOU FOR YOUR LOYAL SUPPORT AT BOJANALA TOMBSTONES
WELCOME TO OUR FAMILY